Welcome to SANSOM, Thank you for taking the time to review the following Policies, Terms and Conditions listed below for Website Design, Online advertising, and Marketing Services.
COMPENSATION
Payment in advance is required for all services. The Client Organization agrees to make all “One-time Services” payment in advance either purchasing directly in our website, or by our online gateway at the moment of signing any Agreement, in order to get started with any service. The Client Organization agrees to pay “Monthly Services” by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by The Client Organization. Invoices will be issued and automatic transactions processed on the Renewal Date. Sansom reserves the right to assess and collect late-payment charges of 10% per month on past due balances.
CANCELLATION POLICY
All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. Read Refund Policy below. Sansom reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.
REFUND POLICY
Sansom does not provide refunds. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. All digital marketing packages including SEO, online advertising, and Social Media are not refundable, but the client may cancel with a notice written 30 days in advance. Read Cancellation Policy above.
We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Sansom. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.
There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, Paid Advertising or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy.
Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us.
All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing. Read Cancellation Policy above.
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You may cancel your Account and terminate the Terms of Service at any time by contacting Sansom by email.
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Upon termination of the Services by either party for any reason:
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The Sansom will cease providing you with the Services and you will no longer be able to access your Account;
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unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro rate or otherwise;any outstanding balance owed to Sansom for your use of the Services through the effective date of such termination will immediately become due and payable in full; and your Store website and marketing assets will be taken offline.
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If at the date of termination of the Service, there are any outstanding Fees owing by you, you will receive one final invoice via email. Once that invoice has been paid in full, you will not be charged again.
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We reserve the right to modify or terminate Sansom, the Terms of Service and/or your Account for any reason, without notice at any time. Termination of the Terms of Service shall be without prejudice to any rights or obligations which arose prior to the date of termination.
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Fraud: Without limiting any other remedies, Sansom may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the use of the Services.
COMPLETION OF WORK
Where there is any delay from the Client Organization to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Sansom has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information.
Sansom reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.
CONTENT MATERIALS
Client Organization must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. Sansom cannot take responsibility for any copyright infringements caused by materials submitted by the client organization. Sansom will not be liable for any copyright infringements on work that we produce. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. The client is solely responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).
For all Copywriting Services (Content Optimization, Web Copywriting, Blog Writing, Press Release, Product Description, etc.), Sansom will prepare the Content Materials that corresponds to the project set out by the Client Organization in terms of the number of pages, word count, keywords, and style. The Client Organization will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, The Marketing Plug will complete all additional Content Materials (Web pages, articles, blogs, press releases, etc.) The customer will then have 2 additional revisions to provide changes and final approval.
Sansom grants the Client Organization the complete rights to display, publish, sell, and reproduce the Content Materials in any form.
DOMAIN NAMES AND WEB HOSTING
Hosting and domains are included in the price for Website Design. Unless specifically requested, we reserve all ownership rights to the domains that we purchase and manage. The client organization can own their domain outright by obtaining their own domain and hosting through us or a third-party company of their choice. If Sansom purchases a domain on client organization’s behalf, The Sansom reserves the right to maintain ownership of the domain, even after a business arrangement expires. In order to transfer ownership of domains, Sansom reserves the right to charge resale prices and transfer fees at their sole discretion.
REVISIONS
We are pleased to offer you the opportunity to make 3 major revisions to the design. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged at the rate of $200.00 per hour.
PROJECT DELAYS, CLIENT LIABILITY, AND APPROVALS
Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages.
During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.
If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there will be a waiting period of 30 days to reinstate your project into the pipeline.
On completion of the work, you will be notified and have the opportunity to review it. Nothing will be published without approval. You must notify us in writing of any unsatisfactory points within 7 days of such notification.
Once the final revision is approved, work cannot subsequently be rejected and the contract will be considered completed. Client organization will receive website files, logins, and passwords of their website.
WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
The client organization must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material supplied to us.
Sansom will not be responsible of any claims or legal actions related to the content, graphic images, videos, registered company logos, names and trademarks, or any other material on your website or social media pages.
LICENSING
Once the website is published, Sansom grants the client organization the license to use the website and its related software and contents for the life of the website.
NON-DISCLOSURE
Sansom (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the client organization and will protect such information as confidential.
ADDITIONAL EXPENSES
Any additional expense will be reimbursed to Sansom by the client organization including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.
SEVERABILITY CLAUSE
If any provision, or portion of the provision, in these Terms of Service is, for any reason, held to be invalid, illegal or unenforceable in any respect, then such invalidity, illegality or unenforceability will not affect any other provision (or the unaffected portion of the provision) of the Terms of Service, and the Terms of Service will be construed as if such invalid, illegal or unenforceable provision, or portion of the provision, had never been contained within the Terms of Service.
